According to the Spa/Salon Performance Index, retail seems to be one area where spas are not growing at this...
Archive for category: Blog
‘Guest Service’ is the Real Myth
Jim Coyle, , Blog, mystery shopping, Quality Review, Service Quality, 0Jim Sullivan dishes on the ‘12 Myths of Customer Service’ found on the very useful website www.fohboh.com. Like every...
100 Things Restaurant Staffers Should Never Do (Part 1)
Jim Coyle, , Blog, Service Best Practices, Service Quality, Service Recovery, 0In The New York Times section of ‘You’re the Boss’, Author Bruce Buschel puts together a list of “100...
JD Power has released it’s 2009 European Hotel Guest Satisfaction Study. Overall hotel guest satisfaction increased in Europe as...













