Blog | Coyle Hospitality

Experience vs. Purchase

Jim Coyle, January 11, 2010, Blog, Guest Experience, 0

In this economy are people seeking experiences over products? If so that would be good news for the hospitality...

Fortune 500 Companies Using Social Media to Reach Customers

Jim Coyle, January 8, 2010, Blog, Customer Loyalty, Marketing, 0

Utilizing online media sites to promote brand awareness seems obvious by now. As Monica Ginsburg shows in this Crain’s article,...

Spa Canada: “The Most Popular Spa Treatment?”

Jim Coyle, January 7, 2010, Blog, 0

The Most Popular Spa Treatment? If you said massages, you’d not only be right – but right by a...

Calorie Counts Could Provide A Better Guest Experience

Jim Coyle, January 5, 2010, Blog, 0

As I approached Wilmington, Vermont this holiday weekend, I thought of Applebee’s. I wasn’t hungry, and there isn’t an...

The Serendipity Engine – Web 2 Expo Speech

Jim Coyle, January 4, 2010, Blog, Service Best Practices, Service Quality, 0

In previous GuestIQ-The Guest articles, we covered some horror stories with technology and social media. We pointed out the...

Fixed Vacations

Jim Coyle, December 18, 2009, Blog, Trends, 0

In this interview with Brent Handler from Exclusive Resorts found on Perspective Magaine, Brent Handler explains what clients are...

Build a Brand Unusual

Jim Coyle, December 18, 2009, Blog, 0

In the last year, even in a time of economic duress, companies began adopting initiatives to re-brand to appeal...

Redeeming Loyalty Points for Gifts for Christmas

Jim Coyle, December 15, 2009, Blog, Loyalty Program, 0

Once in a while, something happens to you that seems isolated, and along comes an event that makes you...

Hotel Guests Feel They Are Getting More for Their Money

Jim Coyle, December 15, 2009, Blog, Service Quality, 0

Market Metrix mentions that customer satisfaction was up slightly for hotels in the third quarter of 2009. The article...

2010 Trends: Hotels & Spas

Jim Coyle, December 11, 2009, Blog, Trends, 0

The internet is awash with 2010 trend reports so I want to make a nod to two of my...

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