What do your guests want? Well, let’s ask them. Coyle asks thousands of respondents a month to rate their...
Archive for category: Blog
Connecting the Dots Around The Customer: It’s the CMO’s Responsibility
Jim Coyle, , Blog, Customer Loyalty, Marketing, 0David Cooperstein, writing for Forbes, says marketing executives must go beyond simply overseeing marketing programs. They must “own” the...
This Forbes article offers some examples of extreme guest requests stories from some veteran concierges. The article provides a...
This USA Today article offered predictions for the top ten 2010 travel trends. One prediction is “The Rise of...
In December, Jessica Zike and I ran one of our “What and Why” surveys asking over 400 people ‘What...
In this economy are people seeking experiences over products? If so that would be good news for the hospitality...
