Blog | Coyle Hospitality

Build Your Customer Experience Roadmap

Jim Coyle, February 5, 2010, Blog, Customer Loyalty, Marketing, Service Quality, 0

What makes one brand more desirable than another? Bruce Temkin’s Forbes article provides the answer: better brands obsess about...

Fast Fact: Restaurant Charitable Donations

Jim Coyle, February 4, 2010, Blog, 0

According to the NRA’s 2009 industry forecast, 52 percent of adults “said they are likely to make a restaurant...

Travel Trends: ‘Transforcation’

Jim Coyle, February 2, 2010, Blog, Trends, 0

In this Wall Street Journal World article The Era of the ‘Transforcation’ the writer described the travel trends for...

Don’t let this happen at your Spa

Jim Coyle, February 1, 2010, Blog, Guest Experience, 0

What do your guests want? Well, let’s ask them. Coyle asks thousands of respondents a month to rate their...

Connecting the Dots Around The Customer: It’s the CMO’s Responsibility

Jim Coyle, January 21, 2010, Blog, Customer Loyalty, Marketing, 0

David Cooperstein, writing for Forbes, says marketing executives must go beyond simply overseeing marketing programs. They must “own” the...

Outstanding Value

Jim Coyle, January 19, 2010, Blog, Value, 0

Last week in GuestIQ, we saw several pieces from Jessica Zike and Adam Bienvenu that show evidence that a...

World’s Most Outrageous Guest Requests

Jim Coyle, January 19, 2010, Blog, Guest Experience, 0

This Forbes article offers some examples of extreme guest requests stories from some veteran concierges. The article provides a...

Spa Trade: “Creative Ways to Attract Customers to Your Spa”

Jim Coyle, January 18, 2010, Blog, 0

In today’s challenging economic climate, it is more important than ever to stimulate and promote consumer visits to your...

Supporting Spa Lifestyles

Jim Coyle, January 15, 2010, Blog, 0

According to this article on elmsluxuryfamilyhotels.com, Spa-goers are looking for more beyond immediate relaxation. They are seeking advice to...

Newly Frugal Generation Revives Discount Dining

Jim Coyle, January 15, 2010, Blog, Marketing, 0

Populous states like Florida, California, and New York are still maintaining unemployment figures teetering around 10%. Despite pundits boasting...

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