It’s hard to argue against the need for good customer service, especially in these times when it seems vital...
Archive for category: Blog
This Hotel News Now article describes how hotel cutbacks have actually improved guest satisfaction in some cases. It mentions...
The good news: consumers expect to eat out as much as in the past. The bad news: they plan...
Emphasizing value has become the focus of many services during the economic downturn, but how does a company do...
I had three distinctly unique customer service experiences that involved the telephone this holiday weekend. It wasn’t until I...
In this HealthFocus International study found on yahoo finance, it describes how consumers with incomes over $75,000 have increasing...
BY Sarah Todd Market research firm Coyle Hospitality Group and spa management and consulting company WTS International have teamed...
26 Nov 2009 Coyle Hospitality Group and WTS unveil spa trends Market research firm Coyle Hospitality Group and spa...
According to the Spa/Salon Performance Index, retail seems to be one area where spas are not growing at this...
Jim Sullivan dishes on the ‘12 Myths of Customer Service’ found on the very useful website www.fohboh.com. Like every...
