Well-run companies measure their financial performance. They plan annual spending with a view of their return on investments and...
Archive for category: Blog
In our culture of ‘more is always better’ are we actually making customers less happy. This New York Times...
The fact that economies are volatile is no surprise to any of us anymore While the hospitality industry took...
This Reuters article describes how chains have targeted promotions to previously loyal Hilton customers after Hilton increased its number...
Luxury cruisers are also focusing less on stuff and more on experiences according to Mark Conroy the president of...
Yet another ‘Top Something’ List this week, this time from Fast Company about innovative companies. Like many readers, I...
In the last few weeks, I’ve posted articles exalting social media and its impact on your company. We’ve seen...
This short article from the Pittsburg Post-Gazette mentions methods on how restaurants could offer a positive final impression.. The...
Brands are not tangible. According to Mahesh Murthy in this WSJ article, they exist in “the hearts and minds...
