This article by J.D. Power discusses how, despite cost cutting programs in hotels, guest satisfaction actually improved in 2009. ...
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While room rates are a major focus for trip planners, recent studies by Harvard Business publishing present something more...
Summary Isadore Sharp provides a chronological account of his life, taking us from his youth in Toronto to present...
In this press release by market research leader Market Metrix, customer satisfaction has declined in the second quarter of...
This captivating article from CNN explains the success story of Magic Johnson. Sixteen years after retiring from basketball, Johnson...
George McKerrow, CEO of Ted’s Montana Grill, wrote an excellent piece in ajc.com about why the restaurant industry is...
J.D. Power & Associates, in its 12th hotel guest satisfaction study, surveyed 53,000 guests who occupied hotel rooms between...
For Businesses Whose Life Blood is Customer Service... Coyle actually can be everywhere at once. Whether it be New...
Resources 2007 Global Spa Economy Report Published: May 2008 Click here to Download Commissioned by the Global Spa Summit,...
