June 28, 2021 – In a recent survey conducted by Coyle Hospitality Group of 660 travelers who have booked...
Archive for category: COVID-19
The Link Between Employee Satisfaction and Store Execution
Jeff Gurtman, , Blog, COVID-19, Retail, 0Retail Zipline just released the findings of a secret shopper retail study performed by Coyle Hospitality Group. Read about...
Research Alert: 21% report a degradation of COVID standard adherence in both grocery stores and big box retail
Jeff Gurtman, , Blog, COVID-19, Research Reports, 0There is no doubt that we’re tired of being holed up in our houses, tired of being cautious, tired...
Independent Restaurants Beating Chains at Curbside: Results Revisited
Jeff Gurtman, , Blog, COVID-19, Research Reports, Restaurants & Bars, 0Coyle Hospitality sought to examine the customer experience with curbside pick-up/takeout amid COVID-19 restrictions. The goal was to compare...
COVID-19: Preparing your hotel for the new normal with Coyle
Jim Coyle, , Blog, COVID-19, Hotels & Resorts, 0Clients are now thinking ‘Post-Covid, Pre-Vaccine’ is the new normal and have asked us for thoughts and ideas. 5-20-2020:...
Podcast: Interview with Brett Traussi and Jim Coyle
Jim Coyle, , Blog, COVID-19, Podcast, Restaurants & Bars, 0There are a group of sage advisors I rely on for business and career advice when it comes to...
Over the past few weeks, we have had the pleasure of speaking with clients from all over the globe...
How COVID-19 is Permanently Changing Restaurant Service Standards
Erica Bethe Levin, , Blog, COVID-19, Restaurants & Bars, 0Long gone are the days of air kissing your regulars, shaking hands as guests depart, bartenders tasting their creations...
Restaurants that will survive know that guest perception is key
Jim Coyle, , COVID-19, Research Reports, 0Restaurants that will survive and prosper with curbside in the sales mix already know that guest perception is very...