If you are reading this, you are probably either looking for a mystery shopping service or wondering how one...
Archive for category: The Company
The Company is all about how companies form their visions and goals and then how they walk the talk.
Whereas most mystery shopping companies choose to cover many or all segments of commerce, Coyle specializes in the hospitality...
This New York Times travel article highlights the great strides economy hotel properties have made in upgrading their interiors,...
My car dealership recently sent me a survey after a service visit for which I had not been paired...
Reputations at Stake, Companies Try to Alter Word of Mouth Online
Jim Coyle, , The Company, Marketing, Quality Review, 0As the definition of Web 2.0 continues to evolve at a breakneck pace, companies across all industries, including the...
Motels Boost the Thread Count
Jeff Gurtman, , The Company, Customer Loyalty, Guest Experience, Guest Satisfaction, Value, 0This New York Times travel article highlights the great strides economy hotel properties have made in upgrading their interiors,...
Just over one year ago, NY Times columnist Ben Stein wrote an article titled “Don’t Blame the Business Trip.” ...
Building organizational capabilities: McKinsey Global Survey results
Jeff Gurtman, , The Company, Staff Engagement, Training, 0This article about the recent McKinsey survey demonstrates the misalignment of fostering company strengths and execution of company training...
Bayer AG: How one company gets its employees innovating
Jeff Gurtman, , The Company, Company Values, Innovation, Staff Engagement, 0This Forbes article about Bayer AG’s system for encouraging and using employee suggestions to innovate the company, demonstrates how...
Here’s a fun fact: in 2009, movie ticket sales were $10.6 billion, which is the highest figure in history. ...
