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COVID-19 Compliance Audits & Mystery Shopping

Measure and audit COVID-19 protocols from start to finish. Get an edge on the competition.

COVID-19 Compliance Services

Customer experience matters more now than ever.  With the pandemic comes a renewed focus on health & safety and new protocols. Coyle has adapted client programs to contain measurements focused on the COVID-19 coronavirus. Brands are working hard to regain customer confidence and trust; a world-renowned audit firm like Coyle can help.

Coyle has turnkey programs and checklists ready to help you business.  Allow Coyle to do the heavy-lifting and get your program started today.

Hands holding a bottle of hand sanitizer, emphasizing health and safety protocols in the context of COVID-19 compliance audits.

Coyle Clients Consistently Get:

  • Fully customized measurement programs to suit their needs
  • Referral of experienced and demographically-matched evaluators
  • Dedicated industry professionals committed to their business
  • Relevant, updated scenarios
  • Competitive set benchmarking
  • Dynamic reporting from professional evaluators and trend analysis
  • Audio recording available
  • No start-up costs
  • Worldwide coverage
Logo of Fox Restaurant Concepts, established 1998, emphasizing brand identity in the hospitality industry.
D&D London logo, representing a hospitality brand focused on customer experience and safety protocols in the context of COVID-19 compliance audits and mystery shopping services by Coyle Hospitality Group.
Potato Head logo featuring bold blue text on a white background, representing a hospitality brand focused on customer experience and health safety protocols.
Coyle Hospitality Group logo, representing their expertise in mystery shopping and compliance audits for COVID-19 safety protocols in the hospitality industry.
P.F. Chang's logo representing a well-known restaurant brand in the hospitality industry, emphasizing quality dining experiences and customer satisfaction.
Sub-Zero and Wolf brand logos on a metallic background, representing high-quality kitchen appliances and culinary excellence.
Coyle Hospitality logo featuring stylized letters 'C' and 'H', representing customer experience and service quality in hospitality.
Roja Parfums logo showcasing luxury fragrance brand identity, relevant to customer experience and quality assurance in service industries.
Ponte Winery logo featuring the name "Ponte" in bold letters and "Winery" in elegant script, representing quality wine and customer experience.
Marriott logo, representing a global hospitality brand focused on customer experience and health safety protocols.
Four Seasons logo featuring a stylized tree, representing luxury hospitality and customer service excellence in the context of Coyle's COVID-19 compliance audits.
Wolfgang Puck Catering logo, representing a renowned catering service, relevant to Coyle Hospitality Group's focus on enhancing customer experience and safety protocols in the hospitality industry.
Garces Group logo in bold red brush script, representing a culinary brand linked to Coyle Hospitality Group's focus on enhancing customer experience and safety protocols in the hospitality industry.

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    • We have been working with Coyle since 2019 to mystery shop selected areas across the Baha Mar resort, and they have been working with us as a partner getting the standards to the level we want to work with. The experienced and professional mystery shoppers provide us with great actionable feedback that our teams find extremely useful. We look forward to our continued partnership with Coyle as we continue to work together and gain consistency within our services.

      Jaideep AbrahamDirector of Project Management, Baha Mar Nassau

    • As a cannabis retailer, our #1 goal is to be the industry leader in offering a Five-Star Experience. We searched for potential partners that could align with our vision to execute specific standards and complexities in our business. Coyle was a clear match! Coyle provides our company with the ability to identify opportunities in our consumer’s in-store shopping experience. Their responsive team helped us tailor our in-store service to ensure our teams hit every marker in our Five-Star Experience standard. They’ve been such a great partner to work with!

      Mindi BashaVice President, Hospitality, MedMen

    • Coyle provides us with valuable insight into the fan experience. Through their thorough quality assurance standards and vetting process, we have received valuable information regarding the service we deliver that otherwise would be unattainable.

      Jesse RathnerCleveland Indians
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