Coyle Hospitality Group—a market leader providing mystery shopping programs, quality assurance consulting, and market research services exclusively to hospitality...
Tag Archive for: Guest Satisfaction
How Did Crystal Cruises Consistently Get Ranked #1 in Travel + Leisure’s World’s Best Awards?
Jim Coyle, , Blog, Cruises, Guest Satisfaction, 0While Crystal Cruises won’t be first to develop the newest cruise trend, such as the open dining concept or...
Do-It-Yourself Dining at the Grand Hyatt
Jim Coyle, , Blog, Guest Experience, Guest Satisfaction, Innovation, 0This NY Times article describes another way a hotel has altered their guest experience. The Market is a food...
Motels Boost the Thread Count
Jeff Gurtman, , The Company, Customer Loyalty, Guest Experience, Guest Satisfaction, Value, 0This New York Times travel article highlights the great strides economy hotel properties have made in upgrading their interiors,...
In this article from Smart Money a group of researchers looked at the happiness levels of people who were...
CMOs: Create a Customer Scorecard
Jim Coyle, , Blog, Company Values, Guest Satisfaction, Innovation, 0Well-run companies measure their financial performance. They plan annual spending with a view of their return on investments and...
Diamonds in the Census Mine
Jim Coyle, , The Staff, Guest Experience, Guest Satisfaction, Marketing, 0In Diamonds in the Data Mine, Gary Loveman’s (CEO of Harrah’s Entertainment) quintessential article about customer relationship management (CRM),...
In our culture of ‘more is always better’ are we actually making customers less happy. This New York Times...
