The National Restaurant Association Restaurant, Hotel-Motel Show 2011 held in May brought together hundreds of exhibits, celebrity chef demos,...
Tag Archive for: Service Best Practices
Virgin America’s Guide to Not Screwing Up Customer Service
Jim Coyle, , Blog, Company Values, Guest Experience, Service Best Practices, Staff Engagement, 0What do you get when you combine ego, money, sexy women, and promotional ability? That’s correct; the newest television...
New luxury hotel in Chicago has no-tipping-necessary policy; rival says it’s worth watching
Jim Coyle, , Blog, Guest Experience, Service Best Practices, Service Quality, 0This USA Today’s Hotel Check-in discusses the no-tipping policy at the Elysian Hotel in Chicago by the hotel developer,...
Joie de Vivre and the Art of the Hotel
Jim Coyle, , The Staff, Company Values, Service Best Practices, Staff Engagement, 0It has been said that people look like their dogs, homes reflect the personality of the owner, and in...
Small touches on restaurant leftovers make lasting impression
Jim Coyle, , Blog, Service Best Practices, Service Quality, 0This short article from the Pittsburg Post-Gazette mentions methods on how restaurants could offer a positive final impression.. The...
For those of us who visit spas regularly, it is hard to remember back to the days when each...
Steve Carli managing director at the Zig Chicago office mentions the need for staff to impress guests in this...
This USA Today article offered predictions for the top ten 2010 travel trends. One prediction is “The Rise of...
New Year’s Resolutions for Employee Retention
Jim Coyle, , The Staff, Leadership, Service Best Practices, 0There’s nothing like a New Year to focus the mind on achievements and goals you want to accomplish in...
The Serendipity Engine – Web 2 Expo Speech
Jim Coyle, , Blog, Service Best Practices, Service Quality, 0In previous GuestIQ-The Guest articles, we covered some horror stories with technology and social media. We pointed out the...
