It’s hard to argue against the need for good customer service, especially in these times when it seems vital...
Tag Archive for: Service Best Practices
Guest satisfaction soars as hotels cut back
Jim Coyle, , Blog, Service Best Practices, Service Quality, 0This Hotel News Now article describes how hotel cutbacks have actually improved guest satisfaction in some cases. It mentions...
Leaning on the Staff to Improve HOSPITAL-ity Experiences
Jim Coyle, , The Staff, Service Best Practices, Service Quality, 0In recent years, hospitals have begun to adapt “Lean” principles in their operations. “Lean” is a set of management...
Thanksgiving 2009: Airlines-1, Hotels-0
Jim Coyle, , Blog, Service Best Practices, Service Quality, 0I had three distinctly unique customer service experiences that involved the telephone this holiday weekend. It wasn’t until I...
Authentic Social Responsibility in Hotel Companies
Jim Coyle, , The Company, Service Best Practices, Trends, 0Around the holidays, many hospitality companies become more vocal about their charity programs and nonprofit partnerships. And to some...
Things your staff gotta know…
Jim Coyle, , The Staff, Service Best Practices, Service Quality, Service Recovery, 0Problem: It can be very difficult for your staff to be knowledgeable about an expansive range of topics that...
Interview with Jeffrey Katzenberg, CEO of DreamWorks
Jim Coyle, , The Company, Service Best Practices, Service Quality, 0Once a week, in his “Corner Office” column, Adam Bryant of the NY Times interviews a Chief Executive about...
100 Things Restaurant Staffers Should Never Do (Part 1)
Jim Coyle, , Blog, Service Best Practices, Service Quality, Service Recovery, 0In The New York Times section of ‘You’re the Boss’, Author Bruce Buschel puts together a list of “100...
A management guru leads an overhaul of some iconic fast-food chains
Jim Coyle, , Blog, Quality Review, Service Best Practices, 0This article from The Economist outlines Yum! Brand’s CEO Dave Novak’s initiative to create a single global entity that...
This qsrmagazine.com article clearly discusses the advantages for restaurants where staff are trained to deliver the brand experience. It...
