Problem: It can be very difficult for your staff to be knowledgeable about an expansive range of topics that...
Tag Archive for: Service Recovery
100 Things Restaurant Staffers Should Never Do (Part 1)
Jim Coyle, , Blog, Service Best Practices, Service Quality, Service Recovery, 0In The New York Times section of ‘You’re the Boss’, Author Bruce Buschel puts together a list of “100...
Paradox: The Best Way to Retain Staff is to Help Them Leave
Jim Coyle, , The Staff, Service Recovery, 0The goal of this WSJ article is to help employers retain their most talented employees. To keep the best...
In my interview with Kelley Jones, he stated unequivocally that what separates good restaurant managers from average ones is...
Hotel Hospitality Training Tips For The Era Of Social Networking
Jim Coyle, , The Staff, Service Best Practices, Service Recovery, 0Enough with the horror stories! We have all heard the cringing examples of unsatisfied guests posting, tweeting, wall-writing, or...
Last week, Jessica pointed out the United song and the effects on social media. The songwriter made a song...
Most of you have probably seen the video in this link but I think it is a good example...
