Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs didn’t...
Author Archive for: Jeff Gurtman
Did you know that Coyle’s panel of 30,000+ restaurant diners participate in an ongoing benchmarking study? It’s true! Each...
Introduction to Mystery Shopping Scoring As you kick off your mystery shopping/quality assurance program, please keep in mind these...
Gone are the days of traditional, Mad Men-esque business travel – no more chain smoking on airplanes, hired car...
We’ve all heard about five star hotels, but what does it really mean for a hotel to have...
We can’t wait to see you at this year’s biggest restaurant event–the NRA Show, May 20-23, 2017. We will...
Check our very own Jim Coyle featured in Condé Nast Traveler’s Travelogue Podcast. Great tips and stories, Jim!
NEW YORK, July 20, 2016 /PRNewswire/ — Coyle Hospitality Group has reached a significant milestone in its corporate history....
For all those people we saw this week in Chicago at NRA Show 2016, it was great to see...
May 16, 2016, NYC – Jim Coyle, founder of Coyle Hospitality Group, the leading provider in customer experience consulting...
