We consistently see how lack of follow-up causes an incomplete service recovery, resulting in overall dissatisfaction. Surprisingly, many times...
Author Archive for: Jeff Gurtman
‘Surgical procedure’ and ‘luxurious vacation’ are two concepts that don’t seem to go hand-in-hand, but since the recent rise...
You made your reservation for the special day, now get the skinny on the top 5 things to keep...
Ernst and Young has reported that developers in the hotel sector are focused on serving current and projected customer...
‘Tis the season of New Year’s resolutions. And like many others, my resolution involves getting in shape. ...
Hospitality 101 comes with a multitude of acronyms and customer service rules that can be applied in any business...
I just saw this NBC News article come across my news feed this morning and it struck a...
I just saw this NBC News article come across my news feed this morning and it struck a...
NEW: Home-Based Full-Time Sales & Marketing Associate Are you a sales professional seeking an opportunity in a more rewarding...
Coyle Hospitality Group attended the recent Americas Lodging Investment Summit (ALIS) in San Diego where two in depth sessions featured...
