On Friday, April 18, 2014, Coyle had the privilege of being an invited panelist at the University of Houston Conrad...
Author Archive for: Jeff Gurtman
The New Service Recovery Paradox: Step it up with Follow-up
Jeff Gurtman, , Blog, Research Reports, 1We consistently see how lack of follow-up causes an incomplete service recovery, resulting in overall dissatisfaction. Surprisingly, many times...
‘Surgical procedure’ and ‘luxurious vacation’ are two concepts that don’t seem to go hand-in-hand, but since the recent rise...
You made your reservation for the special day, now get the skinny on the top 5 things to keep...
Ernst and Young has reported that developers in the hotel sector are focused on serving current and projected customer...
Trend Watch: Mindful and Healthy Living While Traveling on the Road
Jeff Gurtman, , Blog, Hotels & Resorts, Spas, 0‘Tis the season of New Year’s resolutions. And like many others, my resolution involves getting in shape. ...
Hospitality 101 comes with a multitude of acronyms and customer service rules that can be applied in any business...
I just saw this NBC News article come across my news feed this morning and it struck a...
Do you feel pressure to tip even after getting poor service? I do.
Jeff Gurtman, , Blog, Restaurants & Bars, 1I just saw this NBC News article come across my news feed this morning and it struck a...
NEW: Home-Based Full-Time Sales & Marketing Associate Are you a sales professional seeking an opportunity in a more rewarding...