Ernst and Young has reported that developers in the hotel sector are focused on serving current and projected customer...
Author Archive for: Jeff Gurtman
Trend Watch: Mindful and Healthy Living While Traveling on the Road
Jeff Gurtman, , Blog, Hotels & Resorts, Spas, 0‘Tis the season of New Year’s resolutions. And like many others, my resolution involves getting in shape. ...
Hospitality 101 comes with a multitude of acronyms and customer service rules that can be applied in any business...
I just saw this NBC News article come across my news feed this morning and it struck a...
Do you feel pressure to tip even after getting poor service? I do.
Jeff Gurtman, , Blog, Restaurants & Bars, 1I just saw this NBC News article come across my news feed this morning and it struck a...
NEW: Home-Based Full-Time Sales & Marketing Associate Are you a sales professional seeking an opportunity in a more rewarding...
Coyle Hospitality Group attended the recent Americas Lodging Investment Summit (ALIS) in San Diego where two in depth sessions featured...
America by mid-century will look much different than today, and thus present hoteliers (and many customer-service-centric businesses) with a...
Last week, Coyle Hospitality Group attended the Americas Lodging Investment Summit (ALIS) in San Diego. Here, we give a...
I was fortunate to have been able participate in roundtable discussions during the latter part of this year’s ISPA...



















