Norwegian Cruise Lines is willing to bet that some guests on their 4,200 passenger ship Norwegian Epic would. They...
Author Archive for: Jim Coyle
When we look at the data from our restaurant mystery shopping reports and restaurant market research, it shows that...
I am always looking at different studies about Guest Experience especially as it relates to hotels. Our hotel market...
Online booking and gift card purchases are becoming an ever more important part of the spa world. American Spa...
NYC & Co, as reported in this Bloomberg Businessweek article, indicated that tourist visits for Q1-2010 in NYC were...
To get an accurate ‘MRI’ of performance, an hotelier has to develop applicable measurements. An MRI of a shoulder...
The following article focuses on how to convert your mystery shopping data into action. Hoteliers, restaurateurs and spa operators...
Mystery shopping is a vital part of a CRM (Customer Relationship Management) program for any business where service and...
Our Purpose Coyle Hospitality Group has been dedicated, since its inception, to the hospitality industry serving hotels, restaurants and...
If you are reading this, you are probably either looking for a mystery shopping service or wondering how one...
