Populous states like Florida, California, and New York are still maintaining unemployment figures teetering around 10%. Despite pundits boasting...
Author Archive for: Jim Coyle
Tony Hsieh, chief executive of Zappos.com, discloses a few of his (10) ten core company values in this lighthearted...
This USA Today article offered predictions for the top ten 2010 travel trends. One prediction is “The Rise of...
In December, Jessica Zike and I ran one of our “What and Why” surveys asking over 400 people ‘What...
In 1914, a Polar explorer named Sir Ernest Shackleton set sail for Antarctica, aiming to become the first to...
In this economy are people seeking experiences over products? If so that would be good news for the hospitality...
Fortune 500 Companies Using Social Media to Reach Customers
Jim Coyle, , Blog, Customer Loyalty, Marketing, 0Utilizing online media sites to promote brand awareness seems obvious by now. As Monica Ginsburg shows in this Crain’s article,...
New Year’s Resolutions for Employee Retention
Jim Coyle, , The Staff, Leadership, Service Best Practices, 0There’s nothing like a New Year to focus the mind on achievements and goals you want to accomplish in...
