In the last year, even in a time of economic duress, companies began adopting initiatives to re-brand to appeal...
Author Archive for: Jim Coyle
For those who have not yet had the introduction, Chip Conley is the CEO of Joie de Vivre Hospitality,...
Once in a while, something happens to you that seems isolated, and along comes an event that makes you...
Market Metrix mentions that customer satisfaction was up slightly for hotels in the third quarter of 2009. The article...
It’s hard to argue against the need for good customer service, especially in these times when it seems vital...
Of all the segments of the hospitality industry, casino hotels are probably the strangest. Whereas in hotels, restaurants, spas,...
