It’s all about the free Wi-Fi. That’s what hotel guests overwhelmingly say is the most important hotel amenity, according to...
Blog
With national unemployment still around 10%, it’s no surprise that some studies show a lack of consumer confidence in an economic...
I recently relocated to Ithaca, NY, and one of my first priorities was finding a massage therapist with a...
I live in Chicago, where food trucks are a growing trend, as they are in many large cities across the nation. These...
After reading a recent detailed Coyle hotel report based on the experiences of Coyle-referred professional evaluators, a client asked, “How...
October 19, 2010: post by Skin Inc Today’s economy has 89% of spa-goers seeking treatments for relaxation and stress...
Hoteliers may be able to detect and deflect “problem” guests before they can even step foot in the lobby, thanks to...
Over the past decade, the long-running cruise staple of black-tie formal nights has given way to freestyle cruising and...
A spa I frequent locally has centralized their reservations: three locations, one call center. This spa also offers online...
In the hospitality world, it is common for the guest experience to fall under the responsibility of multiple management...
