I like the Business Meal Tax write-off in the new stimulus package passed by Congress. Why? Because it is...
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We consistently recommend clients analyze quality assurance and mystery shopping data alongside other data streams. For example, how does...
Since March 2020, restaurateurs have revamped their menus, hours, floor plans, just about everything to stay alive. For most...
There is no doubt that we’re tired of being holed up in our houses, tired of being cautious, tired...
Last week CNBC hosted interviews from two industry leaders providing insights into online ordering: Kevin Johnson of Starbucks and...
With all the major hotel brands touting enhanced cleanliness programs, Coyle's survey reinforced that COVID-related safety protocols (e.g. cleanliness...
Although a shot and a beer (and hopefully a burger with fries to accompany it) is never going to...
Long gone are the days of underground meets, and swaps, waiting for the plug to roll up. Now, the...
I’ve said it many times on sales pitches, “Coyle would love to be your QA provider for years to...
Is it time to restart your quality assurance program? We get it—times are tough. You’ve likely put non-essential services...
