Secret Shopper News, Trends & Research | Coyle Hospitality

Getting a handle on what drives women to buy

Jim Coyle, October 19, 2009, Blog, 0

This article provides an overview of two books recently released about women consumers. “Women Want More” by Michael J....

Fast Fact: Women and Sweets

Jim Coyle, October 16, 2009, Blog, 0

51% of women favor sweets while only 36% for men. Read about it here: http://blog.consumerexpert.org/2009/08/parsing-comfort-food-menu.html

Employer Branding and Employee Branding

Jim Coyle, October 16, 2009, The Staff, 0

The first article found on authenticorganizations.com, is a back to basics comparison of the two. EmployEE branding is inward;...

QSR Loyalty Programs Can’t Afford to Stay Insignificant

Jim Coyle, October 16, 2009, Blog, 0

As the economy slowly makes its way out of the recession, quick-service restaurants will see changes in consumer spending...

Hospitality Executives Under Stress During Stressful Times Need Executive Stress Solutions

Jim Coyle, October 14, 2009, The Staff, 0

Stress in the workplace is not a new concept, yet these turbulent times have made it something that is...

Managers Prepare for the Upturn

Jim Coyle, October 14, 2009, The Company, 0

For those hospitality operators who have been forced to strip it down to bare bones, this video offers some...

A Little Reminder of How Far Apple Has Come

Jim Coyle, October 13, 2009, The Company, 0

Last week we talked about Google. While we’re on the technology bandwagon, let’s talk about another icon of vision...

Is the iPhone hurting AT&T’s brand?

Jim Coyle, October 13, 2009, Blog, 0

Last week, Guest IQ looked at loyalty and social networks. As I looked closer at these subjects, I found...

Maytag Crosses Popular Blogger, Gets Spun Dry

Jim Coyle, October 13, 2009, Blog, Service Recovery, 0

Last week, Jessica pointed out the United song and the effects on social media. The songwriter made a song...

ACT Trendline Blog: I’m telling on you, II

Jim Coyle, October 10, 2009, Blog, Quality Review, Service Recovery, 0

Most of you have probably seen the video in this link but I think it is a good example...

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