This article by J.D. Power discusses how, despite cost cutting programs in hotels, guest satisfaction actually improved in 2009. ...
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While room rates are a major focus for trip planners, recent studies by Harvard Business publishing present something more...
This article found in Nashville Business Journal discusses how hotels and restaurants in Tennessee are attempting to stay afloat...
In this short video found on BusinessWeek, Joseph Michelli, best-selling author (“The Starbucks Experience: 5 Principles for Turning Ordinary...
Summary Isadore Sharp provides a chronological account of his life, taking us from his youth in Toronto to present...
In this press release by market research leader Market Metrix, customer satisfaction has declined in the second quarter of...
This interesting Forbes article explains how in the business world, many successful top executives are good storytellers. They entice...
This captivating article from CNN explains the success story of Magic Johnson. Sixteen years after retiring from basketball, Johnson...
George McKerrow, CEO of Ted’s Montana Grill, wrote an excellent piece in ajc.com about why the restaurant industry is...
J.D. Power & Associates, in its 12th hotel guest satisfaction study, surveyed 53,000 guests who occupied hotel rooms between...
