The universal adoption of credit card and wire payments have certainly made life much easier for consumers and producers...
Archive for category: Blog
I just saw this NBC News article come across my news feed this morning and it struck a...
In your next staff meeting, take a lesson from Big Data. Hint: Personalized service matters.
Jim Coyle, , Blog, Hotels & Resorts, Marketing Research, Restaurants & Bars, 3When people call our restaurants and book rooms at our hotels, they would be less likely to cancel if...
Do you feel pressure to tip even after getting poor service? I do.
Jeff Gurtman, , Blog, Restaurants & Bars, 1I just saw this NBC News article come across my news feed this morning and it struck a...
We all get that relationship between the chef and waitstaff is at times, well, tenuous. Relationships with owners and...