Utilize these tips – and learn from any potential mistakes – to offer the best possible mystery shopping services...
Archive for category: Blog
What is Mystery Shopping? Mystery shopping is the process of measuring and recording specific elements of the customer experience...
Tips from a Mystery Wine Shopper: An Open Letter to Restaurateurs Who Sell Wine
Jim Coyle, , Blog, Restaurants & Bars, 0Think a mystery wine shopper – or any customer – is going to take any chances on your hand-picked...
I just saw this NBC News article come across my news feed this morning and it struck a...
In your next staff meeting, take a lesson from Big Data. Hint: Personalized service matters.
Jim Coyle, , Blog, Hotels & Resorts, Marketing Research, Restaurants & Bars, 3When people call our restaurants and book rooms at our hotels, they would be less likely to cancel if...
Do you feel pressure to tip even after getting poor service? I do.
Jeff Gurtman, , Blog, Restaurants & Bars, 1I just saw this NBC News article come across my news feed this morning and it struck a...
We all get that relationship between the chef and waitstaff is at times, well, tenuous. Relationships with owners and...

















