I drive the most unreliable car in the world: the Range Rover. But I am in love with it....
Archive for category: Blog
How Quality Assurance Will Put Your Hotel Company Ahead of the Competition
Jim Coyle, , Blog, Hotels & Resorts, 0Smith Travel Research (“STR”), a leading hotel financial performance firm, forecasts that US hotel supply will increase by 1...
10 Things You Need to Know About Becoming a Professional Mystery Shoper
Jim Coyle, , Blog, The Company, The Staff, 3Utilize these tips – and learn from any potential mistakes – to offer the best possible mystery shopping services...
What is Mystery Shopping? Mystery shopping is the process of measuring and recording specific elements of the customer experience...
Tips from a Mystery Wine Shopper: An Open Letter to Restaurateurs Who Sell Wine
Jim Coyle, , Blog, Restaurants & Bars, 0Think a mystery wine shopper – or any customer – is going to take any chances on your hand-picked...
I just saw this NBC News article come across my news feed this morning and it struck a...
In your next staff meeting, take a lesson from Big Data. Hint: Personalized service matters.
Jim Coyle, , Blog, Hotels & Resorts, Marketing Research, Restaurants & Bars, 3When people call our restaurants and book rooms at our hotels, they would be less likely to cancel if...




















