Since March 2020, restaurateurs have revamped their menus, hours, floor plans, just about everything to stay alive. For most...
Archive for category: Blog
Research Alert: 21% report a degradation of COVID standard adherence in both grocery stores and big box retail
Jeff Gurtman, , Blog, COVID-19, Research Reports, 0There is no doubt that we’re tired of being holed up in our houses, tired of being cautious, tired...
Last week CNBC hosted interviews from two industry leaders providing insights into online ordering: Kevin Johnson of Starbucks and...
Safety Standards and Staff PPE Usage Top Factors Travelers Consider When Selecting a Hotel
Jeff Gurtman, , Blog, Traveler Listening Post, 0With all the major hotel brands touting enhanced cleanliness programs, Coyle's survey reinforced that COVID-related safety protocols (e.g. cleanliness...
Although a shot and a beer (and hopefully a burger with fries to accompany it) is never going to...
Why Brands Must Own Their Own Data
Jeff Gurtman, , Blog, Hotels & Resorts, Restaurants & Bars, Services, 0I’ve said it many times on sales pitches, “Coyle would love to be your QA provider for years to...
Is it time to restart your quality assurance program? We get it—times are tough. You’ve likely put non-essential services...
What Cannabis Dispensaries Can Learn from the Hospitality Industry
Erica Bethe Levin, , Blog, Cannabis, 0Let’s face it – when you walk into a cannabis dispensary, it can be a real mixed bag in...
Hospitality Thought Leaders Launch Traveler Listening Post
Jeff Gurtman, , Blog, Traveler Listening Post, 0July 7, 2020, New York City – Coyle Hospitality and Intersection CX announced Part I of their research series...





















