To get an accurate ‘MRI’ of performance, an hotelier has to develop applicable measurements. An MRI of a shoulder...
Archive for category: Hotels & Resorts
The following article focuses on how to convert your mystery shopping data into action. Hoteliers, restaurateurs and spa operators...
A mystery shopper or mystery guest referred by Coyle will experience every aspect of your value proposition through the...
Question: Why does Mystery Shopping Improve Customer Service? Answer: Because the mere perception that they are being watched is...
This New York Times travel article highlights the great strides economy hotel properties have made in upgrading their interiors,...
Hoteliers, restaurateurs and spa operators wishing to maximize the value of their mystery shopping program often ask: Now that...
My car dealership recently sent me a survey after a service visit for which I had not been paired...
