Guest will now be given the opportunity to use their Marriott and Starwood loyalty points at independent hotels. This...
Archive for category: Hotels & Resorts
I am always looking at different studies about Guest Experience especially as it relates to hotels. Our hotel market...
NYC & Co, as reported in this Bloomberg Businessweek article, indicated that tourist visits for Q1-2010 in NYC were...
To get an accurate ‘MRI’ of performance, an hotelier has to develop applicable measurements. An MRI of a shoulder...
The following article focuses on how to convert your mystery shopping data into action. Hoteliers, restaurateurs and spa operators...
A mystery shopper or mystery guest referred by Coyle will experience every aspect of your value proposition through the...
Question: Why does Mystery Shopping Improve Customer Service? Answer: Because the mere perception that they are being watched is...
This New York Times travel article highlights the great strides economy hotel properties have made in upgrading their interiors,...
Hoteliers, restaurateurs and spa operators wishing to maximize the value of their mystery shopping program often ask: Now that...
My car dealership recently sent me a survey after a service visit for which I had not been paired...
