Historically, good customer service was delivered in person, over the phone or via reliable correspondence such as printed letter...
Archive for category: The Staff
The Staff are the ones who carry the water at the end of the day. Training, Recruiting, and Retention are crucial to the guest experience.
Organizations sometimes wonder why their sales teams fall short of monthly revenue targets. Although teams consistently meet many of...
I drive the most unreliable car in the world: the Range Rover. But I am in love with it....
Utilize these tips – and learn from any potential mistakes – to offer the best possible mystery shopping services...
Clement Kwok, chief executive of Hongkong & Shanghai Hotels Ltd., the parent company of the Peninsula chain, seems undaunted...
A hearty congratulations to Coyle’s restaurant clients who won 2010 James Beard Awards, announced on May 2! For a...
As Generation Y becomes more prevalent in the workforce, many companies talk about integrating social networking/technology into their employees’...
Elizabeth Green’s NY Times article, “Building a Better Teacher,” demonstrates that the qualities that make up a good teacher...
Companies are making strategic adjustments to the changing economy so they are ultimately stronger in the future. This BusinessWeek...
In Diamonds in the Data Mine, Gary Loveman’s (CEO of Harrah’s Entertainment) quintessential article about customer relationship management (CRM),...
