This NY Times article talks about how hotels and resorts are improving the guest experience and catering to the...
Tag Archive for: Guest Experience
What Does a Great Experience Cost? Does it Matter?
Jim Coyle, , Blog, customer experience research, Guest Experience, 0Question: Why are divorces so expensive? We just published our first segment of our hotel best experiences research, a...
Steve Carli managing director at the Zig Chicago office mentions the need for staff to impress guests in this...
Ever since the 7.0 earthquake struck Haiti on January 12, 2010, the story has been at the forefront of...
What do your guests want? Well, let’s ask them. Coyle asks thousands of respondents a month to rate their...
Disney Quietly Working on $1 Billion-Plus “Next Generation” Technology Project
Jeff Gurtman, , The Company, Guest Experience, Technology, 0This article about Walt Disney Co’s Theme Park division’s potential plans to utilize technology to enhance their guests’ experiences,...
This Forbes article offers some examples of extreme guest requests stories from some veteran concierges. The article provides a...
In December, Jessica Zike and I ran one of our “What and Why” surveys asking over 400 people ‘What...
In this economy are people seeking experiences over products? If so that would be good news for the hospitality...
