Meet Our Team

Turning your vision into action...

Meet our Team

image010Renee Birkett, Operations

Renee Birkett has extensive managerial experience in sales & marketing, account management and customer care. Renee provides world-class operations management and customer care to Coyle clients. Responsibilities include project set-up, seamless client on-boarding, standards changes, user configuration, and custom reporting.

Felicia Blush, Application Specialist

Felicia Blush earned bachelor’s and master’s degrees from Case Western Reserve University. She has worked at NASA and several different national laboratories, but she isn’t allowed to tell you about the details of those projects. Felicia brings her engineering and analytical skills to Coyle Hospitality Group to ensure that all aspects of programming run smoothly. In her leisure time, Felicia enjoys hiking, camping, and the elusive search for sparkling water with the perfect amount of bubbles.

Lauren Bryant, Head of Operations

Lauren Bryant graduated with honors from Ohio State University and has a varied background in multiple fields, leading all operational aspects at Coyle on both the domestic and global scale. Her emphasis on innovation within the field helps her lead the team to streamline the client experience from start to finish. In her personal time, she is in constant search of the perfect cup of coffee and reads any books she can get her hands on.

image003Jim Coyle, President

Jim has developed and deployed customer experience and brand measurement programs for over 500 companies in travel, property management, cannabis and healthcare. Jim is especially passionate about hospital patient experience and the ever-evolving consumer interest in experiences.

Alexandra Cummings, Operations

After graduating with a Master’s Degree in English from the State University of New York, Alexandra began her career as a writer/editor at, a social media and branding platform for A-list influencers. Alexandra joined Coyle in 2015 and helps to lead the operations team.


image005Jeff Gurtman, Managing Director

A graduate of Cornell’s School of Hotel Administration, Jeff began his career in Customer Experience Management and Mystery Shopping in 2002 with Coyle Hospitality Group. In 2006, Jeff joined LRA by Deloitte (formally LRA Worldwide) where he designed and implemented quality assurance and mystery shopping programs for the leading brands around the world. Jeff is responsible for client satisfaction and maintaining Coyle’s reputation for innovation and thought leadership.

Judy King, Learning and Development, Partner

Judy has extensive experience with organizational culture, service and quality improvement, leadership and staff development, and strategic planning. She trained staff in service and leadership skills in various fields including healthcare, senior living, hospitality and financial services.

© 2023 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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