When choosing the ideal place to lay your head while traveling, whether for business or pleasure, options have dramatically...
Author Archive for: Jeff Gurtman
It should come as no surprise that more consumers have turned to online shopping over the last 10 to...
Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs...
Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs...
Client: A leading global hospitality company with a portfolio of more than a dozen premier brands and more than...
Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs didn’t...
Did you know that Coyle’s panel of 30,000+ restaurant diners participate in an ongoing benchmarking study? It’s true! Each...
Introduction to Mystery Shopping Scoring As you kick off your mystery shopping/quality assurance program, please keep in mind these...
Gone are the days of traditional, Mad Men-esque business travel – no more chain smoking on airplanes, hired car...
We’ve all heard about five star hotels, but what does it really mean for a hotel to have...
