America by mid-century will look much different than today, and thus present hoteliers (and many customer-service-centric businesses) with a...
Author Archive for: Jeff Gurtman
Last week, Coyle Hospitality Group attended the Americas Lodging Investment Summit (ALIS) in San Diego. Here, we give a...
I was fortunate to have been able participate in roundtable discussions during the latter part of this year’s ISPA...
Each year, the International Spa Association (ISPA) conducts a spa industry study. This year’s newly released study reports on...
A spa I frequent locally has centralized their reservations: three locations, one call center. This spa also offers online...
Jim Coyle, president of Coyle Hospitality Group, is currently attending the Cornell Hospitality Research Summit at Cornell University in Ithaca,...
Websites offer certain advantages over phone contact. First, people can gather information much more rapidly by reading than by...
There was a time when many spa professionals would not have considered online booking for their spa. Scheduling supply/demand...
In our Global Spa Survey, we asked consumers what websites they currently use to seek spa information. Respondents were...
In Coyle’s Global Spa Survey, we presented respondents with six advertisements. All had the same background image but contained...
