Coyle’s refers independent, experienced restaurant secret shoppers who observe, on a daily basis, both the best and worst of...
Author Archive for: Jim Coyle
In the mid-90s, at a café in a posh department store in Tokyo, I recall the server pulling out...
As consumer use of mobile applications grows, hospitality companies are embracing new and creative ways they can help improve...
There are plenty of ways for restaurateurs to take stock in the new year, but here are a few simple ways to...
While Coyle’s mystery shopping programs extend to referring secret shoppers to evaluate entire hotels, the company has often received...
Are you evaluating firms to design and implement a secret shopper program at your business? With more than 600...
By the end of 2010, 1.2 billion people will carry a smart phone, according to some estimates. As the...
After any service failure, a business has the opportunity to fix the problem. If the business responds quickly, efficiently, and...
During the recent International Hotel, Motel & Restaurant Show, hospitality consultants and experts explored how changing consumer attitudes and...
Coyle Hospitality recently collected data from 2,469 diners worldwide, exploring the impact of attributes such as food, staff attitude...
