Many hungry travelers will be on the road this summer; where finding a good place to eat can be a challenge. Having...
Author Archive for: Jim Coyle
Wynne Business Spa Consulting: “People Problems”
Jim Coyle, , Blog, Guest Experience, mystery shopping, 0February 23, 2010 by Peggy Wynne I can’t tell you how many times I’ve heard someone in a class...
Do Children’s Menus Improve the Guest Experience at High-End Restaurants?
Jim Coyle, , Blog, Restaurants & Bars, 0As described in a New York Times article, Nicola Marzovilla of the restaurant I Trulli in New York City...
Last year, sales at full-service restaurants fell by 6%, but sales among fast-food companies remained relatively stable. Though fast-food...
Guest will now be given the opportunity to use their Marriott and Starwood loyalty points at independent hotels. This...
Loyalty programs in the hospitality industry are hardly new or novel. Road warriors are likely to be enrolled in...
