Travel Channel's hit series Hotel Impossible uses Coyle Hospitality to get the customer service skinny on hotels. Wanna...
Author Archive for: Jim Coyle
The cruise line industry has been attacked by all forms of media, painting a picture of dread and mutiny...
I am a service junkie. You will often find me watching. Watching a car dealer handle exasperated customers in...
Why has hotel dining gotten so much better over the last 10 years? The main reason is that hotel...
Happy Halloween! Have you ever checked into a hotel room and felt like, although you were alone, you weren’t...
I drive the most unreliable car in the world: the Range Rover. But I am in love with it....
Smith Travel Research (“STR”), a leading hotel financial performance firm, forecasts that US hotel supply will increase by 1...
Utilize these tips – and learn from any potential mistakes – to offer the best possible mystery shopping services...
What is Mystery Shopping? Mystery shopping is the process of measuring and recording specific elements of the customer experience...
Think a mystery wine shopper – or any customer – is going to take any chances on your hand-picked...
