Cruise lines get a LOT of feedback. On a seven-day cruise, a typical guest would interact with over 40...
Author Archive for: Jim Coyle
In combat, no opponent is the same, and Wing Chun teaches you how to adapt using guiding principles instead...
When people call our restaurants and book rooms at our hotels, they would be less likely to cancel if...
A growing lifestyle hotel company had reached critical mass and undertook several initiatives to first create a brand, and...
A mid-sized full service hotel chain was using its own internal management to conduct the hotel brand quality...
A leading beverage company needed a boost in sales for one of its products. They were doing well in...
We all get that relationship between the chef and waitstaff is at times, well, tenuous. Relationships with owners and...
A very busy restaurant bar’s beverage costs was 27%, a full 5% points above what was budgeted. The owners...
An international hotel company put a brand-wide initiative in place upgrading some of the breakfast features and hard goods...
A cruise line was doing pretty well with a prized demographic, affluent empty-nest cruisers, but their own market research...
