Today’s hotels are working to reduce their carbon footprint in a number of different ways. Kimpton began by recycling...
Author Archive for: Jim Coyle
I was recently giving a presentation about hotel mystery shopping and quality assurance and had the opportunity to chat...
Inspiration for pre-meal meetings. Great chalkboard fodder. A fantastic dash of spicy sauce for an meeting or conference call....
Hotels can do more to ensure they get direct bookings…and keep them.
Terminology, jargon and nicknames are the vital organs that keep groups who share unique experiences going. Listen in on...
This month we are spotlighting one of the best and most experienced evaluators! She has performed every type of...
Using 2013 data from over 6,000 unique evaluations at 755 restaurants in 90 countries, Coyle analyzed 3,606 standards across...
Travel Channel's hit series Hotel Impossible uses Coyle Hospitality to get the customer service skinny on hotels. Wanna...
The cruise line industry has been attacked by all forms of media, painting a picture of dread and mutiny...
I am a service junkie. You will often find me watching. Watching a car dealer handle exasperated customers in...
