We asked respondents of Coyle’s Global Spa Survey how trustworthy they found various methods of ‘social networking’. As indicated...
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When we look at the data from our restaurant mystery shopping reports and restaurant market research, it shows that...
As we have seen more often with the current economy, some spas are giving things away with the hope...
I am always looking at different studies about Guest Experience especially as it relates to hotels. Our hotel market...
In the current economic climate, what gets a consumer to try a particular spa they have not been to...
Online booking and gift card purchases are becoming an ever more important part of the spa world. American Spa...
We all know that advertisements are supposed to increase sales. The question is, how effective they are. In a...
NYC & Co, as reported in this Bloomberg Businessweek article, indicated that tourist visits for Q1-2010 in NYC were...
To get an accurate ‘MRI’ of performance, an hotelier has to develop applicable measurements. An MRI of a shoulder...
The following article focuses on how to convert your mystery shopping data into action. Hoteliers, restaurateurs and spa operators...
