Secret Shopper News, Trends & Research | Coyle Hospitality

7 Ways to Build A Loyal Team

Jim Coyle, January 21, 2010, The Staff, Company Values, 0

As the economy changes, so does the manner in which loyalty is viewed. According to Daniel Pink, author of...

Outstanding Value

Jim Coyle, January 19, 2010, Blog, Value, 0

Last week in GuestIQ, we saw several pieces from Jessica Zike and Adam Bienvenu that show evidence that a...

“The Three Ways of Great Leaders”

Jim Coyle, January 19, 2010, The Company, Leadership, 0

This FastCompany article describes how two Harvard Business School professors conducted an extensive study of great leaders of business. ...

World’s Most Outrageous Guest Requests

Jim Coyle, January 19, 2010, Blog, Guest Experience, 0

This Forbes article offers some examples of extreme guest requests stories from some veteran concierges. The article provides a...

Spa Trade: “Creative Ways to Attract Customers to Your Spa”

Jim Coyle, January 18, 2010, Blog, 0

In today’s challenging economic climate, it is more important than ever to stimulate and promote consumer visits to your...

Supporting Spa Lifestyles

Jim Coyle, January 15, 2010, Blog, 0

According to this article on elmsluxuryfamilyhotels.com, Spa-goers are looking for more beyond immediate relaxation. They are seeking advice to...

Newly Frugal Generation Revives Discount Dining

Jim Coyle, January 15, 2010, Blog, Marketing, 0

Populous states like Florida, California, and New York are still maintaining unemployment figures teetering around 10%. Despite pundits boasting...

On A Scale of 1 to 10, How Weird Are You?

Jim Coyle, January 13, 2010, The Staff, Company Values, 0

Tony Hsieh, chief executive of Zappos.com, discloses a few of his (10) ten core company values in this lighthearted...

Rise of the Real-time Web

Jim Coyle, January 12, 2010, Blog, Service Best Practices, Service Recovery, Trends, 0

This USA Today article offered predictions for the top ten 2010 travel trends. One prediction is “The Rise of...

Wowing Guests and Customers

Jim Coyle, January 12, 2010, Blog, Guest Experience, 0

In December, Jessica Zike and I ran one of our “What and Why” surveys asking over 400 people ‘What...

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