The newest management mantra floating around the boardroom in time for 2010 is the idea of ‘design thinking’. Tim...
Blog
For those who have not yet had the introduction, Chip Conley is the CEO of Joie de Vivre Hospitality,...
Once in a while, something happens to you that seems isolated, and along comes an event that makes you...
Market Metrix mentions that customer satisfaction was up slightly for hotels in the third quarter of 2009. The article...
It’s hard to argue against the need for good customer service, especially in these times when it seems vital...
Of all the segments of the hospitality industry, casino hotels are probably the strangest. Whereas in hotels, restaurants, spas,...
Guest satisfaction soars as hotels cut back
Jim Coyle, , Blog, Service Best Practices, Service Quality, 0This Hotel News Now article describes how hotel cutbacks have actually improved guest satisfaction in some cases. It mentions...
