Blog | Coyle Hospitality

Outstanding Value

Jim Coyle, January 19, 2010, Blog, Value, 0

Last week in GuestIQ, we saw several pieces from Jessica Zike and Adam Bienvenu that show evidence that a...

World’s Most Outrageous Guest Requests

Jim Coyle, January 19, 2010, Blog, Guest Experience, 0

This Forbes article offers some examples of extreme guest requests stories from some veteran concierges. The article provides a...

Spa Trade: “Creative Ways to Attract Customers to Your Spa”

Jim Coyle, January 18, 2010, Blog, 0

In today’s challenging economic climate, it is more important than ever to stimulate and promote consumer visits to your...

Supporting Spa Lifestyles

Jim Coyle, January 15, 2010, Blog, 0

According to this article on elmsluxuryfamilyhotels.com, Spa-goers are looking for more beyond immediate relaxation. They are seeking advice to...

Newly Frugal Generation Revives Discount Dining

Jim Coyle, January 15, 2010, Blog, Marketing, 0

Populous states like Florida, California, and New York are still maintaining unemployment figures teetering around 10%. Despite pundits boasting...

Rise of the Real-time Web

Jim Coyle, January 12, 2010, Blog, Service Best Practices, Service Recovery, Trends, 0

This USA Today article offered predictions for the top ten 2010 travel trends. One prediction is “The Rise of...

Wowing Guests and Customers

Jim Coyle, January 12, 2010, Blog, Guest Experience, 0

In December, Jessica Zike and I ran one of our “What and Why” surveys asking over 400 people ‘What...

Experience vs. Purchase

Jim Coyle, January 11, 2010, Blog, Guest Experience, 0

In this economy are people seeking experiences over products? If so that would be good news for the hospitality...

Fortune 500 Companies Using Social Media to Reach Customers

Jim Coyle, January 8, 2010, Blog, Customer Loyalty, Marketing, 0

Utilizing online media sites to promote brand awareness seems obvious by now. As Monica Ginsburg shows in this Crain’s article,...

Spa Canada: “The Most Popular Spa Treatment?”

Jim Coyle, January 7, 2010, Blog, 0

The Most Popular Spa Treatment? If you said massages, you’d not only be right – but right by a...

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