This article by Gary Schwartz reminds us that guest feedback is a dialogue and that a healthy dialogue with...
Archive for category: Blog
This Harvard Business Publishing article discusses the importance of guests being able to reach knowledgeable employees on first contact....
The Center for Culinary Development (CDC, http://www.ccdsf.com), a food and beverage product development company, recently took a look at...
With the economic meltdown and the many sources available for online chronicling, companies must rebrand to win back consumer...
This article in the NY Times talks about how the American auto makers have made unusual strides recently in...
In this Chainleader article, quick-service and fast-casual restaurant operators discuss how they are having difficulty getting consumers to try...
This article by J.D. Power discusses how, despite cost cutting programs in hotels, guest satisfaction actually improved in 2009. ...
While room rates are a major focus for trip planners, recent studies by Harvard Business publishing present something more...
Summary Isadore Sharp provides a chronological account of his life, taking us from his youth in Toronto to present...
In this press release by market research leader Market Metrix, customer satisfaction has declined in the second quarter of...
