Organizations sometimes wonder why their sales teams fall short of monthly revenue targets. Although teams consistently meet many of...
Tag Archive for: Guest Experience
Wynne Business Spa Consulting: “People Problems”
Jim Coyle, , Blog, Guest Experience, mystery shopping, 0February 23, 2010 by Peggy Wynne I can’t tell you how many times I’ve heard someone in a class...
This New York Times travel article highlights the great strides economy hotel properties have made in upgrading their interiors,...
In the search for new experiences guests will soon have a few new hotels available. Two new entirely underwater...
Outside the Box Training or Boxed In?
Jim Coyle, , The Staff, Guest Experience, Technology, Training, 0As Generation Y becomes more prevalent in the workforce, many companies talk about integrating social networking/technology into their employees’...
Do-It-Yourself Dining at the Grand Hyatt
Jim Coyle, , Blog, Guest Experience, Guest Satisfaction, Innovation, 0This NY Times article describes another way a hotel has altered their guest experience. The Market is a food...
Motels Boost the Thread Count
Jeff Gurtman, , The Company, Customer Loyalty, Guest Experience, Guest Satisfaction, Value, 0This New York Times travel article highlights the great strides economy hotel properties have made in upgrading their interiors,...
This article found on todayonline.com talked about how Singapore recently modified some seats in its public transportation system to...
Virgin America’s Guide to Not Screwing Up Customer Service
Jim Coyle, , Blog, Company Values, Guest Experience, Service Best Practices, Staff Engagement, 0What do you get when you combine ego, money, sexy women, and promotional ability? That’s correct; the newest television...
New luxury hotel in Chicago has no-tipping-necessary policy; rival says it’s worth watching
Jim Coyle, , Blog, Guest Experience, Service Best Practices, Service Quality, 0This USA Today’s Hotel Check-in discusses the no-tipping policy at the Elysian Hotel in Chicago by the hotel developer,...
