Historically, good customer service was delivered in person, over the phone or via reliable correspondence such as printed letter...
Tag Archive for: Technology
Outside the Box Training or Boxed In?
Jim Coyle, , The Staff, Guest Experience, Technology, Training, 0As Generation Y becomes more prevalent in the workforce, many companies talk about integrating social networking/technology into their employees’...
Spas are really entering the technology age. Most spas are now scheduling their appointments on Millenium or other software,...
The World’s Most Innovative Companies 2010
Jeff Gurtman, , The Company, Company Values, Innovation, Technology, 0I would be remiss not to draw attention to Fast Company’s recent release of The World’s Most Innovative Companies...
I was recently speaking with a resort manager about the need for large flat screen televisions in each room...
Disney Quietly Working on $1 Billion-Plus “Next Generation” Technology Project
Jeff Gurtman, , The Company, Guest Experience, Technology, 0This article about Walt Disney Co’s Theme Park division’s potential plans to utilize technology to enhance their guests’ experiences,...
