Jim Coyle | Coyle Hospitality

The Accountable Leader

Jim Coyle, January 5, 2010, The Company, Leadership, 0

This great leadership article found on leadertoleader.com, begins with a tale about the CEO of Chico’s, a women’s clothing...

The Serendipity Engine – Web 2 Expo Speech

Jim Coyle, January 4, 2010, Blog, Service Best Practices, Service Quality, 0

In previous GuestIQ-The Guest articles, we covered some horror stories with technology and social media. We pointed out the...

Fixed Vacations

Jim Coyle, December 18, 2009, Blog, Trends, 0

In this interview with Brent Handler from Exclusive Resorts found on Perspective Magaine, Brent Handler explains what clients are...

Build a Brand Unusual

Jim Coyle, December 18, 2009, Blog, 0

In the last year, even in a time of economic duress, companies began adopting initiatives to re-brand to appeal...

Watching HGTV makes you a better manager?

Jim Coyle, December 18, 2009, The Staff, Trends, 0

The newest management mantra floating around the boardroom in time for 2010 is the idea of ‘design thinking’. Tim...

Chip Conley’s Musings

Jim Coyle, December 15, 2009, The Company, 0

For those who have not yet had the introduction, Chip Conley is the CEO of Joie de Vivre Hospitality,...

Shriver Report Names Deloitte Model Employer

Jim Coyle, December 15, 2009, The Staff, 0

For the first time in history, women comprise 50% of the workforce. Dealing with this percentage has created new...

Redeeming Loyalty Points for Gifts for Christmas

Jim Coyle, December 15, 2009, Blog, Loyalty Program, 0

Once in a while, something happens to you that seems isolated, and along comes an event that makes you...

Hotel Guests Feel They Are Getting More for Their Money

Jim Coyle, December 15, 2009, Blog, Service Quality, 0

Market Metrix mentions that customer satisfaction was up slightly for hotels in the third quarter of 2009. The article...

2010 Trends: Hotels & Spas

Jim Coyle, December 11, 2009, Blog, Trends, 0

The internet is awash with 2010 trend reports so I want to make a nod to two of my...

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