April 20th, 2010 by Nancy Griffin I’ve been thinking about the issue of service and hospitality after reading the latest Coyle...
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In the search for new experiences guests will soon have a few new hotels available. Two new entirely underwater...
Outside the Box Training or Boxed In?
Jim Coyle, , The Staff, Guest Experience, Technology, Training, 0As Generation Y becomes more prevalent in the workforce, many companies talk about integrating social networking/technology into their employees’...
Want to Produce Better Hospitality Leaders? Hire Teachers
Jim Coyle, , The Staff, Staff Engagement, Training, 0Elizabeth Green’s NY Times article, “Building a Better Teacher,” demonstrates that the qualities that make up a good teacher...
Reputations at Stake, Companies Try to Alter Word of Mouth Online
Jim Coyle, , The Company, Marketing, Quality Review, 0As the definition of Web 2.0 continues to evolve at a breakneck pace, companies across all industries, including the...
Do-It-Yourself Dining at the Grand Hyatt
Jim Coyle, , Blog, Guest Experience, Guest Satisfaction, Innovation, 0This NY Times article describes another way a hotel has altered their guest experience. The Market is a food...
Motels Boost the Thread Count
Jeff Gurtman, , The Company, Customer Loyalty, Guest Experience, Guest Satisfaction, Value, 0This New York Times travel article highlights the great strides economy hotel properties have made in upgrading their interiors,...
Align Employees with the Corporate Strategy
Jim Coyle, , The Staff, Leadership, Staff Engagement, Training, 0Companies are making strategic adjustments to the changing economy so they are ultimately stronger in the future. This BusinessWeek...
Just over one year ago, NY Times columnist Ben Stein wrote an article titled “Don’t Blame the Business Trip.” ...
Spas are really entering the technology age. Most spas are now scheduling their appointments on Millenium or other software,...
