Secret Shopper News, Trends & Research | Coyle Hospitality

41st NYU International Hospitality Industry Investment Conference banner featuring event details, date, and location at New York Marriott Marquis.

Coyle at 41st NYU International Hospitality Industry Investment Conference: Stay Relevant, Stay Consistent

Erica Bethe Levin, July 3, 2019, Blog, 0

In today’s day and age, there are countless established and up-and-coming brands within an industry. It was apparent just...

Presentation at BLLA Stay Boutique Live conference featuring Rosie Toumanian discussing "Insight from Innovation" with visuals of unique accommodations, highlighting trends in the boutique hospitality industry.

Coyle at 2019 Stay Boutique Live, The Investment Edition: DON’T HATE, INNOVATE!

Erica Bethe Levin, July 2, 2019, Blog, 0

At the 2019 BLLA Stay Boutique Live, The Investment Edition conference in NYC, Rosie Toumanian from TrendWatching gave a...

Crowd of attendees at the 2019 National Restaurant Association Show in Chicago, engaged in a presentation about overcoming turnover in the hospitality industry, with visible branding and promotional materials in the background.

Coyle at NRA 2019: Overcoming the Pain of Turnover

Erica Bethe Levin, June 3, 2019, Blog, 0

This post is based on Coyle’s visit to the 2019 National Restaurant Association Show in Chicago. The hospitality industry...

Three skiers smiling together in snowy landscape at Berthoud Pass, Colorado, wearing ski gear and goggles, emphasizing safety and camaraderie in backcountry skiing.

Customer Service Savants

Jim Coyle, March 4, 2019, Blog, Customer Service Savants, 0

Interview Series with Unique Customer Service Experts Part I: Q&A with Mountain Guide Ray Hughes The first thing you...

Hotel and Resort Case Study title graphic, highlighting Coyle Hospitality Group's focus on improving service standards for the hospitality industry.

Is Your Private Dining & Catering Service Leaving Money on the Table?

Jeff Gurtman, February 27, 2019, Case Studies, Restaurant & Bar Case Studies, Sales & Marketing Case Studies, 0

Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs...

Nobu Hospitality Selects Coyle Hospitality to Launch Quality Assurance Program

Jim Coyle, February 26, 2019, Blog, 0

February 26, 2019, NYC – Coyle Hospitality Group, the leading provider of customer experience consulting, quality assurance (QA) and...

Measuring the Emotional Connection to a Hotel Brand

Jeff Gurtman, February 26, 2019, Brand Compliance Case Studies, Case Studies, Hotel & Resort Case Studies, 0

Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs...

Hotel Company Leverages Technology for Improved Quality Assurance at Lower Cost

Jeff Gurtman, December 31, 2018, Case Studies, Hotel & Resort Case Studies, 0

Client: A leading global hospitality company with a portfolio of more than a dozen premier brands and more than...

Restaurant and Bar Case Study title graphic, relevant to Coyle Hospitality Group's analysis of beverage cost management and operational efficiency in the hospitality industry.

Chain Restaurant Brand – Mystery Shopping Was Not the Answer

Jeff Gurtman, October 3, 2018, Case Studies, Restaurant & Bar Case Studies, 0

Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs didn’t...

Coyle Quality Benchmark Index infographic highlighting restaurant service metrics including server attentiveness, rapport, food quality, cleanliness, and payment efficiency, relevant to the 2018 Restaurant Service Benchmark Study.

Restaurant Service Benchmark Study 2018

Jeff Gurtman, June 12, 2018, Blog, Research Reports, Restaurants & Bars, 0

Did you know that Coyle’s panel of 30,000+ restaurant diners participate in an ongoing benchmarking study? It’s true! Each...

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