Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs...
Blog
February 26, 2019, NYC – Coyle Hospitality Group, the leading provider of customer experience consulting, quality assurance (QA) and...
Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs...
Client: A leading global hospitality company with a portfolio of more than a dozen premier brands and more than...
Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs didn’t...
Did you know that Coyle’s panel of 30,000+ restaurant diners participate in an ongoing benchmarking study? It’s true! Each...
Introduction to Mystery Shopping Scoring As you kick off your mystery shopping/quality assurance program, please keep in mind these...
Happy Hotel Employees and the Quantifiable Effect on Guest Satisfaction Happy employees equals happy guests. This principle is as...
Gone are the days of traditional, Mad Men-esque business travel – no more chain smoking on airplanes, hired car...
We’ve all heard about five star hotels, but what does it really mean for a hotel to have...
