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Archive for category: Blog
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Spa Trade: “Do you need to teach your staff the things their mamas never taught them?”
Jim Coyle, , Blog, mystery shopping, 0April 20th, 2010 by Nancy Griffin I’ve been thinking about the issue of service and hospitality after reading the latest Coyle...
In the search for new experiences guests will soon have a few new hotels available. Two new entirely underwater...
Do-It-Yourself Dining at the Grand Hyatt
Jim Coyle, , Blog, Guest Experience, Guest Satisfaction, Innovation, 0This NY Times article describes another way a hotel has altered their guest experience. The Market is a food...
Spas are really entering the technology age. Most spas are now scheduling their appointments on Millenium or other software,...
I just read Charles Jacobs’ ‘Management Rewired’ which looks at the latest findings in neuroscience and applies them to...
This article found on todayonline.com talked about how Singapore recently modified some seats in its public transportation system to...
Virgin America’s Guide to Not Screwing Up Customer Service
Jim Coyle, , Blog, Company Values, Guest Experience, Service Best Practices, Staff Engagement, 0What do you get when you combine ego, money, sexy women, and promotional ability? That’s correct; the newest television...
New luxury hotel in Chicago has no-tipping-necessary policy; rival says it’s worth watching
Jim Coyle, , Blog, Guest Experience, Service Best Practices, Service Quality, 0This USA Today’s Hotel Check-in discusses the no-tipping policy at the Elysian Hotel in Chicago by the hotel developer,...
In this article from Smart Money a group of researchers looked at the happiness levels of people who were...